1. Monthly membership subscriptions
Monthly membership charges may be eligible for refund only if the refund is requested within 7 calendar days of the first monthly charge for that account and the account has not had meaningful platform usage.
Renewing monthly charges are generally non-refundable after the billing period begins, unless ANBRental determines that a billing error occurred.
2. Yearly membership subscriptions
Yearly membership charges may be eligible for refund within 14 calendar days of the first yearly charge if the account has not had meaningful platform usage.
After 14 days, ANBRental may offer a prorated account credit instead of a cash refund, depending on usage, account standing, and business circumstances.
3. Renewals
Renewal payments may be reviewed for refund if the customer contacts ANBRental within 7 calendar days after the renewal charge and the renewed service period has not been materially used.
4. Upgrades and downgrades
Upgrade charges are generally non-refundable once upgraded features, capacity, reports, users, properties, units, or add-ons have been used.
Downgrades do not automatically create a cash refund. ANBRental may apply prorated value as account credit where appropriate. Frozen or limited data caused by downgrade limits does not by itself create a refund right.
5. Paid add-ons and transaction-based charges
- Lease creation charges are non-refundable once a lease is generated, saved, sent, downloaded, printed, or used.
- Online lease signing charges are non-refundable once a signing packet is created, sent, opened, or completed.
- Budget management charges may be refundable only if the add-on has not been activated, used, or applied to a property or invoice.
- Tenant background screening or third-party screening charges are non-refundable once an invitation, consent flow, background process, or report request has started.
- Rental application fees and other tenant-paid fees may be subject to the landlord/property manager’s own policy and applicable law. ANBRental may not be the decision-maker for those funds.
6. Payment processing fees
Stripe, ACH, card, banking, and other third-party processing fees may not be returned to ANBRental when a refund is issued. Where allowed by law and payment-network rules, processing fees may be deducted from the refunded amount.
7. Refund method and timing
Approved refunds are normally returned to the original payment method when supported by the payment processor. Processing times vary by bank, card network, ACH provider, Stripe, and other payment partners.
8. No refunds for misuse, abuse, or policy violations
ANBRental may deny refunds where there is suspected fraud, abuse, chargeback misuse, violation of terms, unauthorized resale, excessive consumption of resources, or misuse of tenant/property data.
9. Chargebacks and disputes
If a customer files a chargeback or payment dispute, ANBRental may pause direct refund processing while the dispute is pending. Account access may be limited if payment is reversed, disputed, or unpaid.
10. Billing errors
If ANBRental confirms that a duplicate charge, incorrect amount, or platform billing error occurred, ANBRental will correct the billing issue through refund, credit, adjustment, or other appropriate remedy.
11. How to request a refund
To request a refund, contact ANBRental with the account name, invoice number, payment date, requested amount, and reason for the request. Refund approval is not automatic and may require account review.
12. Policy changes
ANBRental may update this Refund Policy from time to time. The version shown on this page applies to new purchases after the updated policy is posted.